FAQs

Modes of Payment

Payment may be made through any of our QR codes.

All available QR codes can be accessed via the following link: https://kurbanglokal.com/pages/qr-codes

Please note that payment must be made manually through your selected app; it will not be automatically processed.

PayPal - automatically tagged as Paid.

  • Account Name: KL FASHION TRADING OPC
  • Account Payment Link: paypal.me/kurbanglokal

Gcash

  • Account Name: Hazel D.
  • Account Number: 0945 889 4752

Maya

  • Account Name: Hazel Dellosa
  • Account Number: 0945 889 4752

BDO

  • Account Name: KL FASHION TRADING OPC
  • Account Number: 004508043981

Security Bank

  • Account Name: KL FASHION TRADING OPC
  • Account Number: 0000065555120

BPI

  • Account Name: Hazel D Dolot
  • Account Number: 2309287684



Shipping Information

Processing & Courier

  • We pack and ship all orders the next business day via J&T Express, excluding Sundays and public holidays.

Shipping Rates (Philippines Only)

Shipping fees are based on the size and packaging of your order:

 

Package Type Examples Rate
Pouch Wallets, jewelry, accessories ₱75.00
Small Box Hobo bags, baguette bags, messenger bags ₱100.00
Medium Box Laptop bags ₱200.00
Bulk Box Two or more bags ₱275.00


Enjoy FREE shipping nationwide for orders ₱3,000.00 and above.

Notes on Packaging

  • We ensure all items are securely packed to protect against damage during transit.
  • Eco-friendly or recyclable materials may be used whenever possible.

 

Track Your Order

Most of our orders are shipped via J&T Express. As soon as your order is dispatched, we’ll send you the tracking number by email or SMS, depending on the contact details you provided at checkout. You can then copy and paste the tracking number into the J&T tracking tool at the link below to monitor your parcel’s delivery status:

https://www.jtexpress.ph/track-and-trace


Warranty

If you experience any issues within 2 months and believe it's a manufacturer's defect, just send us your proof of purchase along with a photo or video of the problem. We'll get back to you within 48 hours. Once we confirm the defect, we'll happily send you a replacement of the same product.

Return and Exchange Policy

  • Items must be in new condition and returned within 14 days of purchase.
  • Please bring the original receipt when requesting a return or exchange.
  • Exchanges must be of equal value.
    • If the replacement item is of higher value, you will need to pay the price difference.
    • If the replacement item is of lower value, no change will be given.

Important Note for Genuine Leather Belts:

  • If a request to add a hole was made at the time of purchase, the item can no longer be exchanged. 
  • This reminder is communicated at the point of sale.

 

CARE GUIDE 

GENUINE LEATHER

  • Keep out of direct sunlight.
  • Store in a cool, dry place.
  • Clean with a soft, damp cloth.
  • Use a quality leather conditioner regularly to prevent drying.
  • Keep away from sharp objects to avoid scratches. 
  • Avoid harsh chemicals and rubbing or scrubbing the surface.

Genuine Leather Note

Since our products are made with genuine leather, slight variations in color and texture may occur compared to the photo. Marks, scars, and/or wrinkles are part of the leather's natural quality and are not considered defects. These natural differences give each piece a unique character. Every item is one of a kind.

 

PU LEATHER

  • Keep out of direct sunlight.
  • Store in a cool, dry place.
  • Clean with a soft, damp cloth.
  • Use WipeOut Stain Remover to help maintain the item’s condition.
  • Keep away from sharp objects to avoid scratches.
  • Avoid harsh chemicals and rubbing or scrubbing the surface.

JEWELRY CARE (Pearls)

  • Clean with a soft, damp cloth.
  • Lay flat in a clean, dry place.
  • Avoid direct contact with perfume, lotion, or harsh chemicals (e.g., alcohol).
  • Store pearls separately from other jewelry to prevent scratches.
  • Wear them often—natural oils from your skin help protect pearls from drying or cracking.

JEWELRY (Polymer Clay)

  • Clean with a soft, damp cloth.
  • Lay flat in a clean, dry place.
  • Avoid direct contact with perfume, lotion, or harsh chemicals (e.g., alcohol).
  • Keep away from sharp objects to prevent scratching.
  • For minor repairs, you may use super glue or baked-on glue carefully.

Jewelry Note (Polymer Clay)
Polymer clay is durable but may break if excessive pressure is applied.